Children and extra beds
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
Minimum age of guests is: 0 year(s)
Children aged 3-3 years stay free of charge when using existing beds. If you need an extra bed, it will incur an additional charge.
Others
A surcharge of 2.5% to 2.8% applies when using a credit card. Please contact the property for further details.
An extra bed is not available at this property.
Children 4-12 will be charged when using existing bedding.
Government-issued photo identification of ALL staying guests (Acceptable forms of photo identification can be either Passport/Driver’s License/Photo ID)
Physical credit card used for the booking payment must be presented, otherwise, we will require the full amount to be paid again at check-in
Digital card, Apple/Samsung Pay, Mobile Pay and Tap & Pay are not accepted.
Deposit: Physical credit card under the registered guest’s name and $200 credit card authorization to cover for any incidental’s expenses (This would be reversed after 14 days if no outstanding charges), or $100 cash security deposit is required.
Cash deposit is refundable upon check-out subject to an inspection of the property.
Digital card, Apple/Samsung Pay, Mobile Pay and Tap & Pay are not accepted.
Failure to provide all check-in requirements and deposit will result to unable to check-in and no refund will be given.
The name on the credit card used for the booking should correspond to the guest staying at the property.
For reservations made by a third party, you will need to complete an authorization form and present a copy of the cardholder's ID and credit card.
Guest would need to bring their physical credit card on arrival and we would require a pre-authorization of $200 AUD OR $100 cash bond
Guests must provide a valid form of government regulated identification (eg. passport, ID card, driver’s license, etc.) upon check-in.
Late check-in is available at an additional charge. Please contact the property directly for more details.
The hotel will collect a damage deposit of AUD 100 cash or AUD 200 by credit card upon arrival. This will be collected in the form of cash and will be reimbursed during the check out subject to the inspection of the property.
When booking for 5 or more rooms, different policies and additional supplements may apply.
The hotel has embraced a new technology, UV Sterilizer Light Lamp, to sanitize and disinfect our guest rooms, reception, and common areas. The hotel takes pride in maintaining the highest standards of cleanliness and we have taken additional measures such as UV Sterilizer light lamp, hospital grade disinfectants, hand sanitizer/wash stations and social distancing.